Dr. Katherine Kessler, D.O.
Integral Wellness Psychiatry
Payment:I will request that patients pay in full by cash or check at the time of their visit
and seek reimbursement at their convenience. I will be only work with ppo insurances, and will be happy to provide patients with a bill that they can submit to their insurance company if they choose. I will include the necessary information on your bill such that you can seek reimbursement for out of network benefits from your insurer. Insurance usually reimburses 50-75% of the charge,but some insurances offer no out-of-network benefits. Please check with your insurer prior to the first appointment to clarify your benefits.
Fees:Please contact for fee information.
I will require a $300 deposit for the initial evaluation to be paid through this website. If that appointment is changed or cancelled within the 48 business hour time period that fee will be fully refunded. If it is not cancelled within the mentioned time, the full fee will be owed. If you do not come to your initial visit as scheduled you will not be able to be seen in my practice or re-schedule an initial visit.
**I do not ordinarily charge for brief or periodic phone calls with outside collaterals, but if these efforts are necessary on an extended or ongoing basis or require longer periods of time then I will bill at my full rates.
E-mail Communication:E-mail contact is via firstname.lastname@example.org. Please be aware that e-mail should be used for administrative matters such as appointment rescheduling or prescription refills only and is not to be used for urgent or emergency matters. I generally check email at least once daily during the work week. Remember that email communications are not necessarily secure and therefore clinical information should not be shared via email.
Telephone Communication:Routine contact is via telephone voice mail at (207) 536-8511. I check this voice mail periodically during normal business hours.This phone number is not equipped to receive text messages. I will not respond to any communication sent via text messaging.
Emergencies:Please be advised that my practice is not oriented to emergency care. For true clinical emergencies please call 911 or your local emergency room. In the event of an urgent (non-emergent) matter, which can not wait until the next business day, current patients may reach me at (207) 536-8511.
Prescription refills:Please leave me a voicemail with your full name, date of birth, medication name, dose and pharmacy name and phone number with at least two business days notice for medication refills. You can also send this information via email but it will not be privacy protected in that manner and should be considered by the patient before you choose to use email for this information.
Release of Information:Your information will be protected under HIPPA guidelines to the best of my abilities. Please note that your records will not be shared and I will not have contact with collateral sources unless you give written permission. In the case of an emergency, as stated under HIPPA statutes private information can be shared in certain circumstances. A more detailed document clarifying these policies will be given at the first visit. If patients request their own records a summary of assessment and treatment will be provided upon request.
Cancellation Policy:You are responsible for keeping all appointments or canceling them with two business days notice. This includes initial appointments as well. If you have an appointment on a Monday and need to cancel, this must be done on a Thursday in order to avoid a fee. You will be charged the full cost of any appointments missed with the exception of emergencies.
22 FREE STREET, SUITE 207 PORTLAND, ME, 04101 207-536-8511 p / 888-974-0335 f